Thank you for shopping with Candle Nerds. Please review this policy carefully before completing your purchase.

Regular Candle Orders

Requests to return regular, full-price Candle Nerds candles must be submitted within seven days of confirmed delivery.

To be considered for a return, the candle must be:

• Unused and unburned
• In its original condition
• In its original packaging
• Accompanied by the order number or proof of purchase

Email info@candlenerds.com before returning any product. Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless Candle Nerds sent an incorrect item or approves another arrangement.

Original shipping charges are nonrefundable unless otherwise approved by Candle Nerds or required by applicable law.

Customers should use a trackable shipping method. Candle Nerds is not responsible for approved return packages that are lost, damaged, or delayed while being returned.

Damaged or Incorrect Regular Candle Orders

Please inspect your order promptly after delivery.

If a regular candle arrives damaged or you receive an incorrect product, contact info@candlenerds.com within seven days of confirmed delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the shipping box
• Photographs of the interior packaging
• A photograph of the shipping label

Keep the product, shipping box, and all packaging until Candle Nerds confirms that they may be discarded.

After reviewing the circumstances, Candle Nerds may offer a replacement, store credit, partial refund, full refund, or another appropriate resolution.

Mystery Bundles

Mystery Bundles are generally final sale because fragrances are selected by Candle Nerds and offered at special bundle pricing.

Mystery Bundles cannot ordinarily be returned or exchanged because of fragrance preferences, duplicate fragrances, packaging variations, or a change of mind.

Contact Candle Nerds within seven days if the bundle arrives damaged or Candle Nerds sends an incorrect bundle. Any resolution will be reviewed individually.

Build Your Own Candle Trio

Build Your Own Candle Trio purchases may be considered for return when:

• All three candles are unused and unburned
• All three candles are returned together
• The original packaging is included
• The request is submitted within seven days of confirmed delivery

Individual candles from a trio cannot ordinarily be returned separately.

Evolution Candles — One-of-a-Kind Wax Artwork

Evolution Candles are individually created works of sculptural wax art. Every piece is handmade and unique and cannot be identically duplicated or recreated.

General Final-Sale Policy

Because of their one-of-a-kind, delicate, and artistic nature, Evolution Candles purchases are generally considered final sale.

Returns, exchanges, cancellations, replacements, credits, and refunds are not automatically available for circumstances including:

• A change of mind
• Personal preferences regarding color, size, texture, shape, or appearance
• Natural variations associated with handmade wax artwork
• Minor irregularities inherent to the materials or artistic process
• Failure to review the listed photographs, dimensions, materials, description, or care information before purchasing
• Damage caused by improper handling, transportation, storage, cleaning, heat, sunlight, moisture, impact, pets, children, or display conditions after the artwork has been received

Evolution Candles are decorative works of sculptural wax art and are not intended to be burned unless the individual product listing expressly states otherwise.

Case-by-Case Review

Candle Nerds understands that unexpected circumstances may occur.

Although Evolution Candles are generally final sale, unusual situations may be reviewed individually. Depending on the circumstances, Candle Nerds may choose to offer:

• Repair guidance
• A repair arrangement
• Store credit
• A partial refund
• A full refund
• A different available Evolution Candle
• Assistance with a carrier or insurance claim
• Another resolution agreed to in writing

Submitting a request does not guarantee that a refund, replacement, repair, credit, substitute artwork, or other remedy will be approved.

Each request will be evaluated based on factors including:

• The artwork’s condition
• The nature and cause of the concern
• Photographs or video provided
• Shipping and packaging documentation
• Delivery information
• Customer communication
• Available carrier or insurance coverage
• Whether repair is reasonably possible
• Other relevant circumstances

Approval of an exception for one order does not guarantee the same outcome for another order.

Local Delivery or Scheduled Handoff Is Recommended

Because Evolution Candles are delicate and one of a kind, customers are encouraged to choose local delivery or a scheduled handoff at a mutually agreed public location whenever available.

These options reduce the risks associated with commercial carrier handling, vibration, impact, prolonged transit, weather conditions, and heat exposure.

Availability, timing, location, and any applicable delivery or handoff fee will be confirmed privately. Customers should not travel to a handoff location until Candle Nerds has confirmed the arrangement.

Candle Nerds does not offer customer pickup from a residential address. A UPS Store or other public business may be used as a handoff location only when the location permits the arrangement and Candle Nerds has confirmed it in advance.

Customers are encouraged to inspect the artwork when it is received. Once the artwork has been accepted through local delivery or a scheduled handoff, the customer assumes responsibility for its transportation, handling, storage, care, and display.

Shipping Evolution Candles

Customers who select carrier shipping acknowledge that sculptural wax artwork is fragile and that transportation involves additional risk.

Possible transit-related changes or damage may include:

• Cracking
• Chipping
• Breakage
• Scratching
• Warping
• Melting
• Surface changes
• Color changes
• Separation of artistic elements

Candle Nerds will use reasonable care when preparing and packaging the artwork. Depending on the piece, special packaging, shipping insurance, signature confirmation, or additional handling services may be required.

Shipping, packaging, insurance, and special-handling charges may become nonrefundable after preparation has begun or the artwork has shipped, except when otherwise approved by Candle Nerds or required by applicable law.

Selecting shipping does not guarantee that an artwork can be repaired, recreated, or identically replaced if damage occurs.

Replacement or Substitute Artwork

Because every Evolution Candle is individually created, Candle Nerds cannot promise an identical replacement.

When Candle Nerds approves a replacement or substitute artwork as a resolution, the customer may be offered a different available Evolution Candle. The substitute piece may differ in:

• Color
• Shape
• Size
• Texture
• Dimensions
• Materials
• Artistic composition

No substitute artwork will be sent without the customer’s written agreement.

Transit-Damage Claims

If an Evolution Candle arrives with visible transit damage, contact info@candlenerds.com within 48 hours of confirmed delivery.

Please provide:

• The order number
• Photographs of all sides of the shipping box
• A photograph of the shipping label
• Photographs of all interior packaging
• Clear photographs of the entire artwork
• Close-up photographs of the damage
• A video showing the artwork and damage, when requested
• Any additional documentation requested by Candle Nerds, the shipping carrier, or the insurance provider

The customer must retain:

• The artwork
• The shipping box
• The shipping label
• All protective materials
• All interior packaging

These items must be kept until Candle Nerds confirms in writing that they may be discarded.

Failure to report damage promptly, preserve the packaging, or provide sufficient documentation may prevent Candle Nerds from submitting or supporting a carrier or insurance claim.

Resolution of Evolution Candle Claims

Reporting damage or another concern does not automatically qualify an order for a refund, replacement, repair, exchange, store credit, or substitute artwork.

Each claim will be reviewed individually. A possible resolution may depend on:

• The nature and extent of the damage
• Whether the damage occurred during carrier shipping
• The artwork’s current condition
• Whether repair is reasonably possible
• The carrier’s findings
• Available shipping-insurance coverage
• The documentation provided
• Applicable law

Candle Nerds may assist with a carrier or insurance claim but cannot guarantee that the carrier or insurance provider will approve the claim.

Any repair, credit, refund, substitute artwork, or other resolution must be approved in writing by Candle Nerds.

Heat, Weather, and Delivery Conditions

Customers selecting carrier shipping are responsible for:

• Monitoring tracking information
• Being available for delivery
• Bringing the package indoors promptly
• Providing a safe and secure delivery location
• Protecting the artwork from heat, direct sunlight, moisture, impact, pets, and children

Candle Nerds is not ordinarily responsible for theft, weather exposure, melting, warping, discoloration, or other damage occurring after the carrier confirms delivery to the address supplied by the customer.

For local delivery or a scheduled handoff, responsibility for the artwork transfers to the customer after the piece has been received, inspected, and accepted.

Customer Acknowledgment

By purchasing an Evolution Candle, the customer acknowledges that:

• The artwork is handmade, delicate, and one of a kind
• Natural variations and minor artistic irregularities may occur
• An identical replacement cannot be guaranteed
• Local delivery or a scheduled public-location handoff is recommended whenever available
• Carrier shipping involves additional risk
• The photographs, dimensions, description, materials, and care information should be reviewed before purchase
• Evolution Candle purchases are generally final sale
• Unexpected circumstances and claims are reviewed individually
• No specific refund, replacement, repair, credit, or other remedy is guaranteed merely because a request has been submitted

Nothing in this policy limits any remedy that must be provided under applicable law.

Workshops and Classes

Workshop requests, deposits, payments, cancellations, transfers, and rescheduling are governed by the Candle Nerds Workshop Booking Terms provided during the booking process.

Submitting a workshop request form does not reserve a date or create a payment obligation.

Order Cancellations

Contact info@candlenerds.com promptly to request an order cancellation.

Candle Nerds will review the request, but cancellation cannot be guaranteed after preparation, packaging, or fulfillment has begun.

Evolution Candle cancellation requests will be reviewed individually based on whether special packaging, shipping preparation, or other fulfillment work has started.

If Candle Nerds cannot fulfill or ship an order, the customer will receive the legally required notice, cancellation opportunity, or refund. Federal rules require sellers to refund unshipped merchandise when they cannot fulfill the order within the applicable timeframe and the customer does not consent to a delay.

Approved Refunds

When Candle Nerds approves a refund, it will ordinarily be issued to the original payment method.

Bank and payment-provider processing times may vary after the refund is submitted.

Original shipping, insurance, packaging, and handling charges may be excluded from a discretionary refund unless Candle Nerds approves otherwise or applicable law requires their inclusion.

Contact

For questions regarding an order, return request, or damage claim, contact:

Candle Nerds
Hollywood, Florida
info@candlenerds.com