Shipping policy
Shipping Policy
Thank you for shopping with Candle Nerds. We carefully prepare and package every order to help ensure that your candles arrive safely.
Where We Ship
Candle Nerds currently ships within the United States only. We do not currently offer international shipping.
Order Processing
Orders are prepared and shipped as promptly as possible. Processing time does not include weekends, holidays, or carrier transit time.
You will receive an email with tracking information once your order has shipped.
Shipping Rates
Available shipping methods and costs are calculated and displayed during checkout based on the delivery address and order details.
Warm-Weather Shipping
During warmer months, candle orders may be shipped Monday through Wednesday to reduce the possibility of packages remaining in carrier facilities over the weekend.
Customers are encouraged to monitor tracking information and bring packages indoors promptly after delivery. Candle Nerds cannot guarantee that candles will remain unaffected when packages are left outdoors or exposed to extreme heat after delivery.
Evolution Candles — Shipping, Local Delivery and Scheduled Handoff
Evolution Candles are delicate, one-of-a-kind works of sculptural wax art. Because each piece is individually created and cannot be identically duplicated, additional care is required when arranging delivery, handoff, or carrier shipping.
Local Delivery or Scheduled Handoff
Whenever available, customers are encouraged to choose local delivery or a scheduled handoff at a mutually agreed public location.
These options reduce the risks associated with commercial carrier handling, vibration, impact, prolonged transit, weather conditions, and heat exposure.
Availability, timing, location, and any applicable delivery or handoff fee will be confirmed privately before fulfillment. Customers should not travel to a handoff location until Candle Nerds has confirmed the arrangement.
Customers are encouraged to inspect the artwork when it is received. Once the artwork has been accepted, the customer assumes responsibility for its transportation, handling, storage, care, and display.
Candle Nerds does not offer customer pickup from a residential address. A specific public handoff location, including a UPS Store or similar business, will be used only when the location permits the arrangement and Candle Nerds has confirmed it in advance.
Shipping an Evolution Candle
Customers who select carrier shipping acknowledge that sculptural wax artwork is fragile and that transportation involves additional risk.
Possible transit-related changes or damage may include:
- Cracking
- Chipping
- Breakage
- Scratching
- Warping
- Melting
- Surface or color changes
- Separation of artistic elements
Candle Nerds will use reasonable care when preparing and packaging each artwork. Depending on the piece, special packaging, shipping insurance, signature confirmation, or additional handling services may be required.
Evolution Candles may have different shipping charges from standard candle orders because of their size, weight, value, fragility, packaging requirements, and insurance needs.
Shipping Preparation and Charges
Shipping, packaging, insurance, and special-handling charges may become nonrefundable after preparation has begun or the artwork has shipped, except when otherwise approved by Candle Nerds or required by applicable law.
If Candle Nerds determines that additional packaging, insurance, payment, or delivery arrangements are necessary, the customer will be contacted before the artwork is shipped.
An Evolution Candle will not be shipped until all required arrangements and charges have been confirmed.
No Guarantee of an Identical Replacement
Every Evolution Candle is a one-of-a-kind artwork. Candle Nerds cannot guarantee that a damaged, lost, or unavailable piece can be identically recreated or replaced.
Unexpected circumstances will be reviewed individually. Depending on the specific situation, Candle Nerds may choose to offer:
- Repair guidance
- A repair arrangement
- Store credit
- A partial or full refund
- A different available Evolution Candle
- Assistance with a carrier or insurance claim
- Another resolution approved in writing
Submitting a shipping or damage claim does not guarantee any particular remedy.
Transit-Damage Notification
If an Evolution Candle arrives with visible transit damage, contact info@candlenerds.com within 48 hours of confirmed delivery.
Please provide:
- The order number
- Photographs of all sides of the shipping box
- A photograph of the shipping label
- Photographs of all interior packaging
- Clear photographs of the entire artwork
- Close-up photographs of the damage
- A video showing the artwork and damage, when requested
The customer must keep the artwork, shipping box, shipping label, protective materials, and all interior packaging until Candle Nerds confirms in writing that they may be discarded.
Failure to report damage promptly, preserve the packaging, or provide sufficient documentation may prevent Candle Nerds from submitting or supporting a carrier or insurance claim.
Each claim will be reviewed individually based on the artwork’s condition, the documentation provided, the carrier’s findings, available insurance coverage, and the circumstances of the delivery.
Delivery and Heat Exposure
Customers selecting carrier shipping are responsible for:
- Monitoring tracking information
- Being available for delivery
- Bringing the package indoors promptly
- Providing a safe and secure delivery location
- Protecting the artwork from heat, sunlight, moisture, pets, children, and impact
Candle Nerds is not ordinarily responsible for theft, weather exposure, melting, warping, discoloration, or other damage occurring after the carrier confirms delivery to the address supplied by the customer.
For local delivery or a scheduled handoff, responsibility for the artwork transfers to the customer after the piece has been received and accepted.
Shipping Delays
Delivery dates provided by Candle Nerds or the shipping carrier are estimates unless expressly stated otherwise.
If Candle Nerds cannot ship or fulfill an order within the promised timeframe, the customer will be contacted regarding the delay and provided with the options required by applicable law.
Related Policy
Evolution Candle shipping concerns, damage claims, repairs, credits, refunds, substitute artwork, and other possible resolutions are also governed by the Candle Nerds Return and Refund Policy.
Delivery Times
Delivery dates provided by the shipping carrier are estimates and are not guaranteed. Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside Candle Nerds’ control may occur.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Contact info@candlenerds.com as soon as possible if an address correction is needed. Once an order has shipped, we might not be able to change or redirect the delivery address.
Additional shipping charges may apply if an order must be reshipped because the original address was incomplete or incorrect.
Packages Marked Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask members of your household or nearby neighbors.
- Contact the shipping carrier directly.
- Contact Candle Nerds at info@candlenerds.com if additional assistance is needed.
Candle Nerds is not responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided during checkout.
Damaged Orders
Please inspect your order promptly after delivery.
If your candle arrives damaged, email info@candlenerds.com within seven days of delivery. Include:
- Your order number
- A description of the damage
- Clear photographs of the item
- Photographs of the shipping box and packaging
Please keep all packaging until your claim has been reviewed. Approved damaged-order claims may be resolved with a replacement, store credit, or refund depending on product availability and the circumstances.
Local Pickup
Local pickup is available only when it is specifically offered as an option during checkout or arranged directly with Candle Nerds.
Questions
For shipping questions, contact:
Candle Nerds
Hollywood, Florida
info@candlenerds.com